FAQs

  • I’ve heard of physical therapy but what is it?

    Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians.

    Our physical therapists evaluate your movement patterns, identify the cause of your pain or other physical problems, and work to eliminate it.

    While every patient’s condition and pain is unique, our physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

    The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

  • How do I find a physical therapist?

    As a patient you have the right to receive physical therapy at any place you choose. If your doctor prescribed physical therapy you can tell them you want to stay close to your home and come to NorthStar for treatment. At NorthStar Physical Therapy, you will receive the highest quality care while achieving the results you need.

    We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals.

  • Will physical therapy benefit me?

    Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

  • Will physical therapy hurt me?

    Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering.

    This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Are your physical therapists trained to treat my condition?

    Physical therapists have years of university level training in anatomy, physiology, kinesiology, neurology, biology, chemistry, physics, psychology and many of the other medical sciences. Physical therapists graduate with a Bachelor Degree before attending physical therapy school. Depending on the the physical therapy program, it is either a Masters or Doctorate level degree they receive.

    Our physical therapists have graduated from excellent accredited physical therapy programs and have their Idaho state licenses. All of our therapists have years of experience and continually expand their knowledge by completing current continuing education courses and independent study.

    Rest assured, your therapist is well trained to evaluate and treat your condition.

  • I want to schedule an appointment – how do I do that?

    Our scheduling is easy and we offer a convenient location and appointment times for you. We offer morning and evening appointments to meet the demands of your busy schedule. Call us today to speak with someone and get scheduled or request an appointment through our website and we will contact you.

  • What should I wear to my sessions?

    Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

  • How long will each of my sessions last?

    Typically, the first session lasts for 60 minutes. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

  • How many times will I need to come in before I feel better?

    Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you.

    Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

  • Will my sessions be covered by insurance?

    Most insurance plans have physical therapy coverage. NorthStar Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

    For more information, visit our insurance plan page and please do not hesitate to contact our office. We do offer different payment options for your convenience.

  • I don’t have insurance – what do I do?

    For patients who do not have insurance, we offer a self pay rate, due at the time of service.

  • How should I pay?

    We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service if you have a co pay.

    Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

  • How should I prepare for my initial appointment?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
    • Insurance information (we will make a copy of your card).
    • Print out patient forms, fill them out, and bring them with you.
    • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
    • Please wear comfortable clothing that allows easy access to your problem areas.